Hi this is Jessica with Tiny Frog Technologies, I’m our Marketing Director. And today I want to talk about adding LiveChat to your website. Adding LiveChat can actually boost the conversions on your website. And this happens because visitors have less steps to go through to contact your team.
Before Adding LiveChat To Your Website
Now the most important thing to think about before you add LiveChat, is whether your team has the manpower to really be on the chats during your main business hours. And if you can handle all the incoming requests. If you can’t do that, then I would recommend not adding LiveChat. What tends to happen is if a visitor comes to your site and there is a LiveChat but no one is available, or they put a request in and no one responds to them on the chat – that actually creates a really negative experience.
Setting Up LiveChat
Now there’s a lot of different LiveChat systems out there. The majority of them have WordPress plugins so it’s easy to set up. Regardless of which LiveChat system you choose, there’s 2 things you should really focus on with setting up. The first is making sure any buttons, any messaging, match the branding and design of your website. You want it to be a really consistent feel. The second thing you need to set up is how the LiveChat engages with visitors. So you want to make sure you’re being engaging and not annoying.
What To Avoid
We’ve all been on sites where there’s LiveChat and it just keeps popping up and sound keeps going off – you want to avoid those situations. So make sure you add several seconds before any pop-up alerts the visitor. And make sure they have time to look through your site, and browse your services before you start prompting them to chat with you.
If you have any questions about adding LiveChat to your website feel free to contact our team.