Privacy Policy

Effective Date: November 11, 2025

At Tiny Frog Technologies, we recognize that privacy is important. This Privacy Policy has been compiled to serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website at https://tinyfrog.com and the services we provide through it.

If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:

Privacy Matters c/o Tiny Frog Technologies
4455 Murphy Canyon Road, Suite 100
San Diego, CA 92123 USA

You can also reach us by phone at 619-202-7542.

Information We Collect and How We Use It

We collect information to provide better services to our users, from understanding basic usage patterns to enabling personalized experiences. We may collect the following types of information:

Information You Provide

When you interact with our services, such as requesting a quote, submitting a form via Gravity Forms, signing up for our hosting services, or contacting us, we may ask for personal information including your name, email address, phone number, and other details necessary to fulfill your request. Users may request access to their WP Engine hosting admin dashboard. As an agency partner of WP Engine, websites maintained by us are hosted on WP Engine or other third-party services, such as Linode (now part of Akamai), each of which maintains its own privacy policies that govern data processed on their platforms.

We collect information from you when you fill out a form, submit a ticket via our chat, or enter information on our site.

Embedded Content from Other Websites

Pages on this site may include embedded content (e.g. YouTube videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Cookies and Similar Technologies

Cookies are small text files that a site or its service provider store on your computer through your web browser, if you allow. Like the vast majority of websites, we use ‘cookies’ in order to provide you with the best possible experience on our website. Cookies can have many purposes and, among other things, may be used to save your preferences or to collect visitor statistics – e.g. finding out how many users viewed the site and the pages they accessed.

We use cookies to compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

We use a cookie consent plugin (Cookie Law Info) to manage user preferences for cookie usage.

Cookie List

• Internal Cookies: We use PHP session cookies (e.g., PHPSESSID for maintaining user sessions and anti-spam purposes, such as verifying form submissions). These help prevent automated abuse without storing personal data beyond what’s needed for session management. Additionally, login cookies are set on our admin pages to authenticate authorized users and maintain secure access. We also employ obfuscated form fields (honeypots) as a non-cookie-based method to detect and prevent spam submissions. For spam protection in forms, we use Google reCAPTCHA, which may set cookies like _GRECAPTCHA (used to distinguish humans from bots).

Third-party vendors, including Google, Facebook, SharpSpring, and LiveChat, may use cookies to serve ads based on prior visits to our site. We use remarketing with Google Analytics, Google Ads, and Facebook Pixel to advertise online.

Log Information

When you access our services, our servers automatically record information such as your web request, IP address, browser type, referring/exit pages, date and time of your request, and cookies that identify your browser or account.

User Communications

When you email or communicate with us (e.g., via live chat or Gravity Forms submissions), we may retain those communications to process inquiries, respond to requests, and improve services.

We may use the information we collect from you when you request a consultation, request support, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, or use certain other site features in the following ways: To send periodic emails regarding your order or other products and services.

We process personal information only for purposes described in this Privacy Policy, including:

• Providing and improving our services, such as displaying customized content.
• Auditing, research, and analysis to maintain and enhance our offerings.
• Measuring ad effectiveness and conversions.
• Ensuring technical functionality and security.
• Developing new features.

We process personal information on servers in the United States and may use third-party processors as described below.

Choices for Personal Information

Most browsers allow you to control cookies, including refusing them or deleting them. However, disabling cookies may limit functionality, such as chat features or personalized experiences. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

You may opt out of Google’s use of cookies for personalized advertising by visiting Google’s Ads Settings. Alternatively, opt out of third-party vendors’ use of cookies via the Network Advertising Initiative opt-out page. For LiveChat, you can manage preferences through their chat widget or browser settings. For Facebook Pixel, you can manage ad preferences in your Facebook account settings. For SharpSpring, cookie preferences can be managed via browser settings or our cookie consent tool.

If we intend to use personal information for purposes beyond those described here, we will seek your consent. You can decline to provide personal information, though this may prevent us from offering certain services.

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@tinyfrog.com and we will promptly remove you from ALL correspondence.

We do not currently respond to “do not track” signals as we do not sell personal information, but we may track or use cookies even when a Do Not Track (DNT) browser mechanism is in place. We honor Global Privacy Control (GPC) signals for opt-out requests where applicable under California law.

We allow third party behavioral tracking.

Your Privacy Choices

Information Sharing

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

We share personal information only in limited circumstances:

• With your consent, including opt-in for sensitive data.
• With subsidiaries, affiliates, or trusted third parties (e.g., Google, LiveChat, Facebook, SharpSpring, WP Engine, Akamai) to process data on our behalf, under strict confidentiality and in compliance with this Policy. For example, Google processes analytics and ad data, including obfuscated hashed data for enhanced conversions; LiveChat handles chat data; Facebook processes event data for ad measurement; and SharpSpring handles marketing automation data as processors.
• When we believe in good faith it’s necessary to comply with law, enforce terms, prevent fraud, or protect rights, property, or safety.
• In aggregated, non-personal form (e.g., usage statistics) that doesn’t identify individuals.
• In a merger or acquisition, we will notify you before transferring data subject to a different policy.

Third Party Links

We do not include or offer third-party products or services on our website.

Information Security

We implement appropriate security measures, including encryption, access controls, and regular reviews, to protect against unauthorized access, alteration, or destruction of data. Access is restricted to employees, contractors, and agents who need it for our services, bound by confidentiality. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We also use regular Malware Scanning and have an SSL (Secure Sockets Layer) certificate installed on the site.

Should a data breach occur, we will notify affected users via in-site notification within 7 business days.

Data Integrity

We process personal information only as needed and review practices to ensure accuracy. We rely on users to update their data.

Accessing and Updating Personal Information

Individuals have the right to request access to, rectification, or deletion of their personal data in compliance with applicable data protection laws, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). To make a personal data request, please contact us or use our Personal Data Request Form.

For security and privacy reasons, we may require additional information to verify your identity before processing your request. Upon receiving a valid request, we will acknowledge receipt and aim to respond within 30 days.

We provide access to your personal information upon request. Contact us to correct, delete, or access data (free of charge, unless disproportionate effort is required). We may decline unreasonable requests. Note that there may be legal or legitimate reasons that prevent us from immediately complying with deletion requests.

Enforcement

We regularly review compliance. For complaints, contact us; we will respond and cooperate with authorities as needed.

Changes to This Privacy Policy

We may update this Policy; changes will be posted here with the new effective date. Significant changes will include prominent notice. Prior versions are archived for review upon request. Any privacy policy changes will be reflected on this page, and the date at the top of the page will inform visitors of when the latest changes were made.

If you have additional questions, contact us at the addresses above.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to or collect personal information from children under 13.